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Our Policies

Online New Client Intake Form - Click the box below to complete before your first appointment

 Your appointments are very important to us at Element Skin Therapy as they are reserved just for you. Because of this we have in place a 48 hour cancellation policy. By booking an appointment with us you agree and consent to the following policies:

  • A card is required to book any service, however, the card will not be charged until after your appointment. We do reserve the right to request payment in full before the service if deemed necessary.
  • Appointments canceled/rescheduled less than 48 hours in advance will be charged 50% of the reserved service amount to the card on file. Appointments canceled/rescheduled less than 1 hour in advance will be charged 100% of the reserved service amount to the card on file. We understand illness and emergencies happen, however exceptions to this policy are not permitted. This ensures our hardworking Estheticians are properly compensated for their time. 

  • "No Call-No Shows" -- If you don't show up to your appointment and have not called to let us know beforehand, 100% of the total appointment cost will be charged to the card on file. 

  • Please arrive on time -- clients arriving late will not receive time extensions and will be responsible for full service fees. If you are more than 10 minutes late you may be asked to reschedule and will be considered a "late cancellation" and incur the appropriate fees to the card on file. 

  • Unfortunately we can not accommodate children in the treatment room.

  • Please refrain from bringing guests unless they can be left unattended in our waiting area. 

  • We recommend arriving without makeup on so makeup removal does not cut into your service time. 

  • All purchases on services & products are final and non-refundable. 

  • We are so excited to meet you and help you achieve your skin, brow, and lash goals!

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